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| About Lens Now | |
LensNow
is a dynamic company dedicated to providing the
highest quality service and the same brand name
contact lenses that your doctor recommends. We
focus on customer satisfaction. By combining the
best prices available with dedicated and personalized
customer service, we are able to supply you with
all major brands name contact lenses at prices
up to 40-70% below retail. 90% of the lenses we
supply are dispatched within 1-3 business day,
and normally within 1-2 weeks for non-standard
lenses (Bifocal, Durasoft, Toric).
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The Lens Now Advantage:
Convenience: Secure and simple online ordering
Service: Order tracking and delivering direct
to your door
Guarantee: 30-day no-questions return policy
Price
We supply all major brands and types of contact
lenses at prices that are 40-70% below retail.
Worldwide Shipping
We have shipped literally many of contact lenses
to customers in most of states in the USA and countries
internationally.
* Free Shipping requirements
may be different depends on shipment weight. Please
refer to each product description.
The Freshest Lenses
We guaranteed the freshest possible lenses. All
contact lenses dispensed by Lens Now are the exact
lenses prescribed by your doctor and are delivered
to you in safe, sealed containers direct from the
manufacturer.
The are no membership fees
of any kind.
Our low prices are available to ALL customers. If
you are a New Customer, LensNow will automatically
create a membership account for you after your first
order. If you want to make orders at a later time,
no problem. Just click on the My Account button
at the Customer Support Center, we will set up a
new membership account for you. On future visits,
you can simply log into our Customer Support Center
to make orders or manage your account information
at ease.
Verifying Rx
As of July, 2004, under the Fairness to Contact
Lens Consumers Act you have a right to receive
your contact lenses prescription from prescribers.
Your eye care practitioner is required to give you
a copy of your contact lens prescription when you
have your eyes examined even if you dont
ask for it!
According to the Act, LensNow will now need to have
your contact lenses prescription on file. We will
make it easy for you!
Express: Our fastest method for getting your
lenses shipped to you! Select this option if you
have a copy of your prescription that you can fax
to us at our toll free fax numbers (1-888-302-4462).
Our verification team will check to make sure that
everything is in order, and will mark your order
as verified. The faster you send us your contacts
prescription, the faster we can process and ship
your order.
Fast Submit: If you have your eye doctors
name, phone number and fax number, you can enter
eye doctors information in the Submit Form
area or just simply email to support@lensnow.com
with your Order ID, and we will confirm your prescription
on your behalf and ship your order.
30-day money back guarantee and
Return Policy.
If you are not satisfied with your lenses for any
reason simply return them in good condition in the
original containers and we will exchange the lenses
or provide a full refund at your option.
At LensNow we guarantee that you will receive the
exact type and brand of contact lenses specified
in your order. Each lens will arrive sealed in manufacturer's
sterile packaging or your purchase will be refunded.
Only Unopened boxes or glass vials of lenses can
be returned for a refund within 30 days of order
excluding shipping and handling charges.* Opened
products can be returned only if you have a valid
prescription for the lenses, with which you have
been wearing without problems, and you feel that
the lens is defective in some way. Please have a
copy of your prescription together with the questioned
lens and original packaging return to us. They will
be returned to the manufacturer for examination.
Misused or mishandled lens will not be replaced
or returned.
Please ensure that you only order replacement contact
lenses which you have been authorized by your optometrist
to wear. For your protection, items should be returned
via traceable mail.
Should you wish to return your lenses, you must
email support@lensnow.com to receive a Return
Authorization Number (RMA). In your return,
a copy of your invoice must be included with the
Return Merchandise Form.
* Wild Eyes special effect contacts
and some special lenses, e.g. Custom Made Lenses
cannot be returned or exchanged.
*A $10.00 re-stocking fee may apply on returned
lens.
Cancellation- Kindly note an order can be cancelled
at no charge before the manufacturer send out contacts.
Cancellation after the manufacturer sending out
contacts will incurr an manufacturer re-stocking
fees of $10.00 per each manufacturer.
Convenient shopping & Re-order
No matter you Login at the Customer Support Center,
or at the shopping checkout point, our dedicated
membership database will immediately recognize you.
Your current account information such as Billing
and Shipping address, phone number, and e-mail address
etc. will automatically brings up when you check
out.
The Re-order button in the Top Navbar and User Menu
gives you direct access to your purchase history
and account information for easy re-ordering.
* For protect your personal information, please
remember to Logout everytime after shopping or leave
your computer.
Contact Information 
If you prefer to speak with a customer service representative,
Call us toll free at 1-888-770-5367.
Our customer support agents are available Monday through
Friday, 9 AM-7 PM Pacific Time; and Saturday, 11 AM-7
PM Pacific Time, and Sunday, 3pm - 7pm Pacific Time.
Security and Privacy
Your information is safe on Lensnow.com
Whenever you use Lens Now services, you are automatically
signed in securely. All your transactions are protected
by powerful Secure Sockets Layer (SSL) encryption technology
and Private Communication Technology (PCT) security
standards supported by Microsoft Internet Explorer 4.0,
5.0, and other popular browsers. We are also pledged
to protect your personal information, following the
standards set by Lens Now's Privacy
Statement.
More about Policy
If LensNow is not satisfied with a customer's health
condition of any kind, or considers that the replacement
contact lenses requested are not clinically suitable
according to customer's specification, the company reserves
the right not to supply.
Customers under legal age must have parental permission
before sending any personal information over the Internet,
such as: name, address, phone number, e-mail address,
or credit card information to us or to anyone else.
Never buy anything through the Internet without permission
from parents.
Please see our service Terms
and Conditions for more information.
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